A voice agent that answers in your name and books the job
No heat at 6am. The homeowner is already dialing. Once it's set up for you, your agent picks up in your company's name, works out what's wrong and books the job on your schedule.
What it does on every call
| Step | What happens |
|---|---|
| Answer | Picks up in your company's name, day or night. |
| Qualify | Asks what you'd ask: what's wrong, which system and how old, own or rent, inside your service area or not. |
| Capture | Takes down the caller's name, address and phone, the symptom and how urgent it is. |
| Book | Books the appointment onto your schedule. |
It's built to end the call with a booked appointment, not a message to return. When a call needs judgement, it goes to your people.
After hours, weekends and peak season
Heat and cooling don't fail on your schedule. They fail at 9pm, on weekends and holidays, and all week when a heat wave has every truck out.
Once it's set up for you, your agent answers in your company's name, day or night, weekday or holiday. What happens next is your call: book it for the morning, dispatch it as an emergency, or take the details and escalate.
How it learns your business
Stage one: your public website
Before our meeting, it learns from what's already on your website: your services, your service area, your hours as written and the way you describe your business. There's nothing for you to send.
Stage two: your real business, when you say yes
Say yes, and we load what isn't public: your real hours, your service area and drive-time rules, your pricing rules, your after-hours handling and your escalation rules. From there, it books onto your live schedule.
Hear it at our meeting, before you decide
For your meeting, we build a version that already answers as your business, straight from your public website, and you call it yourself.
At the meeting, call it about a furnace that quit or a noisy outdoor unit, and hear your company's name on the line.
Then you decide. When you say yes, we load your real hours, pricing rules and service area. It all starts with your free audit.
Your rules, your people
- Calls that need judgement go to your people, on the rules you set.
- Price, availability and arrival times come from your rules, not from guesswork.
What you get when you go live
- The tools you already use, connected. Which ones, and how, we work out with you as part of your quote.
- Your live schedule and booking path, so it books the job while the caller is still on the line.
- Your real hours, service area, after-hours handling and escalation rules.
- A tune-up for the website it answers from. It's the same site AI assistants read.
Implementation is quoted for your company, before any work starts.