See the client view.
From the first call to the next step.
Sample Heating & Air
Recent call
No heat, older furnace
Booked, same day
Call details
Sample caller A · Before office hours
Answer, qualify, capture, and book.
- Agent:
- Thanks for calling Sample Heating & Air. Is this about heating or cooling?
- Caller:
- No heat. The furnace is blowing cold air and the house is freezing.
- Agent:
- Sorry to hear it. Are you the owner or renting, and is the property inside our service area?
- Caller:
- I own it. We are in Sample City.
- Agent:
- Good. Roughly how old is the furnace, and has it been serviced recently?
- Caller:
- It came with the house. No service that I know of.
- Agent:
- Understood. I can get a technician to you today. Can I take the name, the address, and the best number to reach you?
More calls
-
Sample caller B
Saturday evening
- Reason for the call
- Water around the indoor unit
- Outcome
- Escalated to a person, on your rules
-
Sample caller C
During office hours
- Reason for the call
- Asked about a maintenance visit
- Outcome
- Booked, later in the week
-
Sample caller D
After office hours
- Reason for the call
- Address outside the service area
- Outcome
- Referred out, details captured
Audit findings
- Find: AI answers
- Fail
- The measured discovery answers did not name this sample business.
- Understand: business facts
- Fail
- The published hours and the hours in business schema differ.
- Book: browser-agent test
- Pass
- The browser agent reached the personal-details step and stopped before sending anything.
Pass: checked and working. Fail: checked and not working.
Listings
- Business name
- Pass
- The listed name matches the name on the website.
- Phone
- Fail
- The listed phone number is not the one the website shows.
- Hours
- Pass
- The listed hours match the hours on the website.
- Booking link
- Fail
- No booking link is set on the profile.
- Apple place card
- Fail
- No claimed place card was found.
Service area
Takes jobs in: Sample City, North Sample, Sample Township, and Sample Falls.
Refers out beyond: anything outside the towns listed above.